Mr DJ Studio wants to make sure that you are completely satisfied. If for some reason you aren't happy with product(s) and want to return it, we make returns simple.

60-Day Returns

You may return or exchange complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.

365-Day Warranty Coverage

All products, unless noted otherwise, are covered by a 365-day (one-year) warranty for repair against defects provided by the manufacturer and/or Mr DJ Studio. Please refer to the product description for details related to whether the coverage is provided by the manufacturer and/or us.

Important Details and Exclusions

Refund or exchange option: You may choose an exchange or a refund for product returned.

Refund method: Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, or other form of payment used on your original transaction. Only money orders are non-refundable and instead issued as store credit upon return.

Non-refundable exclusions: Include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (e.g. vehicle alternators).

Products must be new and show no signs of use or installation or Mr DJ Studio will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:

• Any sign of use - including installation, scratches, or other signs of use such as physical marking, screw holes, or similar.
• Tags, stickers and other manufacturer labels removed or tampered.
• Missing parts or the original product packaging is damaged or tampered.
• A different serial number than the one Mr DJ Studio shipped.
• Physical damage from drops, liquid, mishandling or similar.
• Product(s) returned that were damaged due to improper packaging.
• Mounted or used sub woofer enclosures and speaker boxes.
• Blown, punctured or fried speakers, sub woofers and amplifiers.

Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.

Damaged product and/or shipping box from shipment You have 10 calendar days from your delivery date to notify Mr DJ Studio of any damage that occurred during shipment.

When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some product requires additional testing or evaluation.

How will I know if you've received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.

Defective Products

Defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for a non-refundable store credit towards another product. After 60 days, defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.

Return Shipping Costs

For most returns, we offer an incredibly discounted UPS Shipping Label program for US customers that can be purchased directly through your Mr DJ Studio account.

Original shipping costs are deducted from your refund, store credit or exchange towards alternate products.

Missing a Package or Never Received Your Order?

If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of expected, stated delivery:

• Verify the shipping address on the order is where you have been looking for the package.
• Look for a notice of attempted delivery.
• Look around the delivery location for your package.
• See if someone else such as a neighbor or co-worker has accepted the delivery.
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.

If you still facing any issues, then please contact us at info@mrdjstudio.com or call us at +1  213 749 0999

If you have more questions about our policies and business, then please check our FAQs page.

Contact US

Business Name: MR Dj Studio
Website: www.mrdjstudio.com
Phone: +1  213 749 0999
Email: info@mrdjstudio.com
Address: 1800 East Washington Boulevard, Los Angeles, California, 90021, United States
Customer Service: Monday- Friday 10:00 AM - 5:00 PM (GMT -08:00) Pacific Standard Time (Los Angeles)
Response Time: Within 24-48 hours.